Senior Customer Success Manager @ Quiddly

Publiceringsdatum: 2024-12-18

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Jobbannons

Senior Customer Success Manager @ Quiddly - part of the Blingdale Group

Not only the first, but all impressions matter!We are looking for a senior CSM with high technical understanding and a geekiness when it comes to customer relations. You will be responsible for cultivating & deepening relationships with our current clients. You know that customer success is based on teamwork and that all touchpoints play a vital role in the customer experience. All impressions matter!

You will lead and manage our client portfolio with the expectation of building and maintaining exceptional customer relationships. In this role, you will take ownership of key client projects, ensuring successful planning, execution, and delivery on time and within scope. The role requires a balance between client engagement, project management, an operational mindset, and market data analysis to ensure that we are consistently meeting and exceeding the needs of our clients.

What you will be doing

• Build and gain client trust to create strong and lasting relationships
• Organize and lead projects both internally and with our customers
• Responsible for the onboarding of new clients, setting expectations of deliverables, and liaising with cross-functional teams to ensure successful launch
• Establish robust project management processes, driving efficiency and leadership in every step of the projects
• Collaborate with the product team to ensure client feedback is incorporated into product and roadmaps (be the voice of the customer)
• Strive to steadily increase customer satisfaction, develop new ideas and push the boundaries of our customer’s mindset
• Demonstrate a broad comprehension of the client’s needs, market trends and industry challenges, to meet client goals
• Advise clients on best practice business solutions and strategically manage the relationship using a consultative approach to present Quiddly’s offerings
• Accountable for follow-up internally to ensure action on client feedback is taken and hold teams accountable on a cross-functional basis
• Educate and update our customers on new features and releases.
• Identify new or upsell/cross sell opportunities together with the team.
• Cross functional cooperation internally with the sales, product, tech and solution engineering team to solve business challenges, identify opportunities for growth, and collaborate to drive efficiency and effectiveness across the organization
• Work with marketing team to develop and maintain meeting decks, email templates, feedback tracking, and handbook/workbook processes

Who are you?

To be successful in the role of Senior CSM you will need:

• Minimum 3+ years of developing, nurturing, and managing client relationships
• Previous experience as a Customer Success Manager within the IT field, looking to grow into a project management role, or experience as a consultant or project manager with a proven track record of delivering successful projects
• Experience managing large and complex projects, ensuring timely delivery and high-quality outcomes
• The ability to collaborate effectively with stakeholders at all levels, from case handlers and developers to C-level executives, ensuring clear and professional communication
• Experience working with relevant project management tools
• To speak and write fluently in both Swedish and English

Bonus if you have:

• Previous experience within Finance or Fintech
• A university degree

We also belive that you are structured, systematic, meticulous, and detailed. You are used to working in an independent role and take ownership of your work. You are driven by establishing new contacts, thrive in dialogue with our customers, and have a genuine curiosity to learn more about others.

We offer you

Allocation in our Options Program Opportunity to work remotely up to 40% Select your own equipment from preferred supplier 6 weeks prepaid vacation Occupational pension according to ITP plan Parental leave pay in connection with parental leave Insurance & annual health check Wellness allowance of 4,000 SEK / year Paid parking just outside our office Bicycle benefit for those who prefer to commute by bike Breakfast & Fika - Crackers and fika are always close at hand Join regular after works and happenings! Ping Pong til you drop in our internal table tennis league Team spirit - become part of a tight and successful team Saas & Fintech - two of the hottest industries on the market A development plan for you as an individual Great career opportunities within the Blingdale Group

About Quiddly

Quiddly, which is part of the Blingdale Group, is a software company that licenses and develops platforms for credit and invoice management. We are currently offering modules for invoicing, factoring and debt collection, payment solutions, and our integration engine Squidd. We own, develop and maintain all source code, while focusing on scalable, secure and flexible system architecture.

Quiddly’s concept is simple, but the solutions are advanced. Our customers can pick and choose from our presets to lay the foundation for a new fintech product. Everything is state of the art modular technology that integrates with all types of systems.